Help Center

Browse our products, add items to your cart, and proceed to checkout. No account registration is required - simply provide your contact and delivery information.

Contact us immediately after placing your order. We may be able to modify orders that haven't been processed yet.

Yes, we offer discounts for bulk orders. Contact us directly with your requirements for a custom quote.

We specialize in hair care and treatment products, including shampoos, conditioners, styling tools, and professional hair care kits.

Our shipping is dynamic and location-based. After you place an order, we evaluate your location to discuss the best delivery method and costs with you.

The customer is responsible for shipping costs. We work with you to find the most economical delivery option for your location.

Yes! If you prefer, we can provide you with delivery costs (like dispatch rider fees) or pickup location details so you can arrange transportation yourself.

Delivery times vary based on your location and chosen delivery method. We'll discuss specific timeframes when we contact you about your order.

Visit our booking page where you can schedule appointments through our integrated Cal.com system. A deposit payment is required to confirm your booking.

We require a minimum 30% deposit of the service cost to confirm your appointment. You can also choose to pay in full at the time of booking.

Yes, appointments can be rescheduled subject to availability. Your deposit remains valid for rescheduled appointments within 30 days.

No-shows without prior notice will result in deposit forfeiture and may affect future booking privileges. Please contact us if you need to cancel.

We process all payments securely through Paystack, which accepts major credit cards, debit cards, and bank transfers.

Yes, all payments are processed through Paystack's secure gateway. We don't store your payment information on our servers.

Refunds depend on the specific product and reason for return. Please see our Returns Policy for detailed information about refund eligibility.

Payment is processed immediately upon order completion for products, and upon booking confirmation for appointments.

Return eligibility depends on the specific product and reason for return. Hair care products have different return periods based on whether they're opened or unopened.

Contact our customer service team within the eligible return period. We'll review your request and provide return authorization if eligible.

Certain hygiene-related hair care items cannot be returned once opened due to health regulations. Custom or personalized orders may also have different return policies.

Once we receive and inspect your returned product, refunds are processed within 5-7 business days to your original payment method.