Returns Policy
Understand our return policy for hair care and treatment products with product-specific validity periods.
Product-Specific Returns: The validity period for returns depends on the specific product purchased and the ultimate reason for the return request.
Our return policy is designed specifically for hair care and hair treatment products, taking into account the unique nature of these items and industry standards for cosmetic and personal care products.
Key Factors for Returns
Return eligibility is evaluated based on the specific product type and the reason for your return request. Each case is reviewed individually to ensure fair assessment.
Acceptable Return Reasons:
- Product defects or damage during shipping
- Wrong product sent
- Allergic reactions (with proper documentation)
- Product not as described
- Expired products received
Product Categories:
- Hair care shampoos and conditioners
- Hair treatment serums and masks
- Styling products and tools
- Hair growth treatments
- Professional hair care kits
Return periods vary based on product type and follow industry standards for hair care and cosmetic products:
Unopened Products
Products in original packaging with intact seals
30 daysOpened Products
Used products with valid return reasons
14 daysDefective Items
Products with manufacturing defects
60 daysNote: For hair treatment products, the return period may be extended based on the treatment duration and expected results timeline. Contact us for specific cases.
Contact Us
Reach out to our customer service team within the eligible return period. Provide your order details and reason for return.
Return Authorization
We'll review your request and provide return authorization if eligible. You'll receive instructions for returning the product.
Product Inspection
Upon receiving the returned product, we'll inspect it to verify the return condition and reason.
Refund Processing
If approved, refunds are processed within 5-7 business days to your original payment method.
Hygiene Products: Certain hair care items cannot be returned once opened due to hygiene regulations.
Custom Orders: Personalized or specially ordered products may have different return policies.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
Our customer service team is ready to assist you with any return questions or requests.